/**
 * Public Support — thin adaptor around shared General Ticket components.
 * Canonical category/subject/message/attach/submit styles stay in
 * pfk-as-support-account.css ([data-pfk-as-ticket-create]).
 */

.pfk-as-public-support {
	box-sizing: border-box;
	width: 100%;
	max-width: 960px;
	margin: 0 auto;
	padding: 0 0 2.5rem;
	font-family: inherit;
	color: inherit;
}

.pfk-as-public-support *,
.pfk-as-public-support *::before,
.pfk-as-public-support *::after {
	box-sizing: border-box;
}

/*
 * Terminal guest success: defeat account CSS
 * [data-pfk-as-ticket-create] .pfk-as-ticket-create-form { display: grid }
 * which otherwise overrides the native [hidden] attribute.
 */
.pfk-as-public-support .pfk-as-ticket-create-form[hidden],
.pfk-as-public-support [data-pfk-as-ticket-create] .pfk-as-ticket-create-form[hidden] {
	display: none !important;
}

/* —— Order support callout (outside General Request surface) —— */
.pfk-as-public-support__order-callout {
	display: grid;
	gap: 1rem;
	align-items: start;
	width: 100%;
	margin: 0 0 1.75rem;
	padding: 1.15rem 1.25rem;
	border: 1px solid #e4e4e7;
	border-radius: 17px;
	background: #fff;
}

.pfk-as-public-support__order-callout-icon {
	display: inline-flex;
	flex: 0 0 auto;
	color: #52525b;
}

.pfk-as-public-support__order-callout-icon svg {
	width: 1.35rem;
	height: 1.35rem;
}

.pfk-as-public-support__order-callout-copy {
	display: grid;
	gap: 0.35rem;
	min-width: 0;
}

.pfk-as-public-support__order-callout-title {
	margin: 0;
	font-size: 1.05rem;
	font-weight: 700;
	letter-spacing: -0.01em;
	line-height: 1.3;
	color: #171717;
}

.pfk-as-public-support__order-callout-text {
	margin: 0;
	font-size: 0.95rem;
	line-height: 1.55;
	color: #64748b;
}

.pfk-as-public-support__order-callout-cta {
	margin: 0;
}

.pfk-as-public-support__order-cta {
	appearance: none;
	display: inline-flex;
	align-items: center;
	justify-content: center;
	gap: 0.4rem;
	min-height: 44px;
	padding: 0 1.05rem;
	border: 1px solid #171717;
	border-radius: 12px;
	background: #fff;
	color: #171717 !important;
	font: inherit;
	font-size: 0.9rem;
	font-weight: 650;
	line-height: 1;
	text-decoration: none !important;
	transition: background-color 0.15s ease, color 0.15s ease, border-color 0.15s ease;
}

.pfk-as-public-support__order-cta:hover,
.pfk-as-public-support__order-cta:focus {
	background: #171717;
	color: #fff !important;
	text-decoration: none !important;
}

.pfk-as-public-support__order-cta:focus {
	outline: none;
}

.pfk-as-public-support__order-cta:focus-visible {
	outline: 2px solid #171717;
	outline-offset: 3px;
	box-shadow: 0 0 0 5px rgba(23, 23, 23, 0.12);
}

.pfk-as-public-support__order-cta-arrow {
	font-weight: 700;
	line-height: 1;
}

@media (min-width: 768px) {
	.pfk-as-public-support__order-callout {
		grid-template-columns: auto minmax(0, 1fr) auto;
		align-items: center;
		gap: 1rem 1.15rem;
		padding: 1.2rem 1.35rem;
	}

	.pfk-as-public-support__order-callout-icon {
		align-self: start;
		padding-top: 0.15rem;
	}

	.pfk-as-public-support__order-callout-cta {
		justify-self: end;
	}
}

/* —— General Request surface —— */
.pfk-as-public-support__surface,
.pfk-as-public-support__surface[data-pfk-as-ticket-create] {
	width: 100%;
	max-width: none;
	margin: 0;
	padding: 1.75rem 1.85rem 1.85rem;
	border: 1px solid #e4e4e7;
	border-radius: 19px;
	background: #fff;
}

.pfk-as-public-support__main-intro {
	margin: 0 0 1.35rem;
	padding: 0;
	border: 0;
}

.pfk-as-public-support__main-title {
	margin: 0 0 0.35rem;
	font-size: 1.25rem;
	font-weight: 700;
	letter-spacing: -0.015em;
	line-height: 1.25;
	color: #171717;
}

.pfk-as-public-support__main-lead {
	margin: 0;
	font-size: 0.975rem;
	line-height: 1.5;
	color: #64748b;
}

.pfk-as-public-support__success {
	margin: 0 0 1.25rem;
	padding: 1.15rem 1.2rem;
	border: 1px solid rgba(5, 150, 105, 0.28);
	border-radius: 14px;
	background: rgba(236, 253, 245, 0.75);
}

.pfk-as-public-support__success--warning {
	border-color: rgba(180, 83, 9, 0.3);
	background: rgba(255, 251, 235, 0.9);
}

.pfk-as-public-support__success-title {
	margin: 0 0 0.35rem;
	font-size: 1.125rem;
	font-weight: 700;
}

.pfk-as-public-support__success-code {
	margin: 0 0 0.4rem;
	font-weight: 650;
	font-variant-numeric: tabular-nums;
}

.pfk-as-public-support__success-text {
	margin: 0;
	line-height: 1.5;
	color: #52525b;
}

.pfk-as-public-support__form {
	margin: 0;
}

/*
 * Canonical ticket-create submit base styles.
 * Account CSS gates the base rule on [data-pfk-as-support-root="account"],
 * which public /support/ correctly does not set. Hover/focus/disabled already
 * apply via [data-pfk-as-ticket-create] .pfk-as-ticket-create-submit in account CSS.
 * Mirror ONLY the base visual contract here — same values, no redesign.
 */
.pfk-as-public-support__surface[data-pfk-as-ticket-create] .pfk-as-ticket-create-submit {
	appearance: none;
	display: inline-flex;
	align-items: center;
	justify-content: center;
	gap: 0.5rem;
	min-height: 44px;
	height: auto;
	width: auto;
	padding: 8px 16px;
	border: 0;
	border-radius: var(--pfk-opp-radius-sm, 10px);
	background: var(--pfk-as-action-black, #111111);
	color: #fff;
	font: inherit;
	font-weight: 700;
	cursor: pointer;
	box-shadow: none;
	transform: none;
	transition: background-color 0.16s ease;
}

/* Guest identity — same rhythm as shared ticket fields; one row each */
.pfk-as-public-support__guest-identity {
	margin: 0;
}

.pfk-as-public-support__guest-identity-title {
	margin: 0 0 0.75rem;
	font-size: 0.9375rem;
	font-weight: 650;
	color: #171717;
}

.pfk-as-public-support__guest-identity-stack {
	display: grid;
	grid-template-columns: minmax(0, 1fr);
	gap: 1.15rem;
}

.pfk-as-public-support__guest-identity .pfk-as-field {
	margin: 0;
}

/*
 * Canonical ticket text input look for guest identity.
 * Account CSS only styles input[type="text"] / textarea — email/tel need this adaptor.
 */
.pfk-as-public-support__guest-identity .pfk-as-ticket-create-input,
.pfk-as-public-support__guest-identity input[type="text"],
.pfk-as-public-support__guest-identity input[type="email"],
.pfk-as-public-support__guest-identity input[type="tel"] {
	appearance: none;
	display: block;
	box-sizing: border-box;
	width: 100%;
	max-width: 100%;
	min-width: 0;
	min-height: 44px;
	height: 44px;
	margin: 0;
	padding: 0.65rem 0.8rem;
	border: 1px solid var(--pfk-as-hub-border, #e4e4e7);
	border-radius: var(--pfk-opp-radius-sm, 10px);
	background: var(--pfk-as-hub-surface, #fff);
	color: var(--pfk-as-hub-text, #171717);
	font: inherit;
	font-size: 1rem;
	line-height: 1.4;
	box-shadow: none;
}

.pfk-as-public-support__guest-identity .pfk-as-ticket-create-input:focus,
.pfk-as-public-support__guest-identity input[type="text"]:focus,
.pfk-as-public-support__guest-identity input[type="email"]:focus,
.pfk-as-public-support__guest-identity input[type="tel"]:focus {
	outline: none;
}

.pfk-as-public-support__guest-identity .pfk-as-ticket-create-input:focus-visible,
.pfk-as-public-support__guest-identity input[type="text"]:focus-visible,
.pfk-as-public-support__guest-identity input[type="email"]:focus-visible,
.pfk-as-public-support__guest-identity input[type="tel"]:focus-visible {
	outline: 2px solid var(--pfk-as-hub-text, #171717);
	outline-offset: 3px;
	box-shadow: 0 0 0 5px rgba(23, 23, 23, 0.12);
	border-color: var(--pfk-as-hub-border, #e4e4e7);
}

.pfk-as-public-support__guest-identity .pfk-as-ticket-create-input[aria-invalid="true"],
.pfk-as-public-support__guest-identity input[type="text"][aria-invalid="true"],
.pfk-as-public-support__guest-identity input[type="email"][aria-invalid="true"],
.pfk-as-public-support__guest-identity input[type="tel"][aria-invalid="true"] {
	border-color: #b42318;
}

.pfk-as-public-support__guest-divider {
	display: block;
	width: 100%;
	height: 0;
	margin: 1.5rem 0 0.15rem;
	border: 0;
	border-top: 1px solid #eee;
}

.pfk-as-hp {
	position: absolute;
	left: -10000px;
	top: auto;
	width: 1px;
	height: 1px;
	overflow: hidden;
	clip: rect(0, 0, 0, 0);
	white-space: nowrap;
	border: 0;
	padding: 0;
	margin: 0;
	pointer-events: none;
}

.pfk-as-public-support--thread .pfk-as-public-support__thread-title {
	margin: 0 0 0.35rem;
	font-size: 1.5rem;
	font-weight: 600;
	line-height: 1.3;
}

.pfk-as-public-support--thread {
	max-width: 720px;
	margin: 0 auto;
	padding: 1.25rem 1rem 2.5rem;
	background: #fff;
}

.pfk-as-public-support--thread .pfk-as-ticket-detail-summary {
	margin-bottom: 1.35rem;
	padding: 1.15rem 1.2rem;
	border-radius: 14px;
	border-color: #e8e8ea;
	box-shadow: none;
}

.pfk-as-public-support--thread .pfk-as-ticket-detail-badge--status {
	font-weight: 650;
}

.pfk-as-public-support--thread .pfk-as-chat-bubble {
	margin: 0 0 0.85rem;
	padding: 0.85rem 1rem;
	border-radius: 14px;
}

.pfk-as-public-support--thread .pfk-as-chat-bubble--customer {
	border: 1px solid #e4e4e7;
	background: #fafafa;
}

.pfk-as-public-support--thread .pfk-as-chat-bubble--admin {
	border: 1px solid #e5e7eb;
	background: #fff;
	box-shadow: 0 1px 0 rgba(17, 24, 39, 0.04);
}

.pfk-as-public-support--thread .pfk-as-chat-meta-label {
	font-weight: 700;
	letter-spacing: 0.01em;
}

.pfk-as-public-support--thread .pfk-as-chat-bubble-body {
	margin-top: 0.35rem;
	line-height: 1.65;
	color: #1f2937;
}

.pfk-as-public-support__claim-notice {
	margin: 1rem 0;
}

.pfk-as-public-support__auth-cta {
	display: flex;
	flex-direction: column;
	align-items: flex-start;
	gap: 0.55rem;
	margin: 0 0 1.5rem;
	padding: 0.95rem 1.05rem;
	border: 1px solid #e5e7eb;
	border-radius: 12px;
	background: #fff;
}

.pfk-as-public-support__auth-help {
	margin: 0;
	color: #5f6368;
	font-size: 0.875rem;
	line-height: 1.5;
}

.pfk-as-public-support__auth-link {
	display: inline-flex;
	align-items: center;
	justify-content: center;
	padding: 0.55rem 0.95rem;
	border: 1px solid #171717;
	border-radius: 10px;
	background: #fff;
	color: #171717;
	font-size: 0.875rem;
	font-weight: 650;
	line-height: 1.2;
	text-decoration: none;
}

.pfk-as-public-support__auth-link:hover,
.pfk-as-public-support__auth-link:focus {
	background: #171717;
	color: #fff;
	text-decoration: none;
}

.pfk-as-public-support__auth-link:focus-visible {
	outline: 2px solid #171717;
	outline-offset: 2px;
}

.pfk-as-public-support__files {
	display: flex;
	flex-direction: column;
	gap: 0.55rem;
	margin-top: 0.75rem;
}

.pfk-as-public-support__file-card {
	display: flex;
	align-items: center;
	gap: 0.75rem;
	padding: 0.7rem 0.85rem;
	border: 1px solid #e5e7eb;
	border-radius: 12px;
	background: #fff;
	color: inherit;
	text-decoration: none;
}

.pfk-as-public-support__file-card:hover,
.pfk-as-public-support__file-card:focus {
	border-color: #d4d4d8;
	background: #fafafa;
	text-decoration: none;
}

.pfk-as-public-support__file-icon {
	display: inline-flex;
	flex: 0 0 auto;
	color: #52525b;
}

.pfk-as-public-support__file-meta {
	display: flex;
	flex: 1 1 auto;
	flex-direction: column;
	gap: 0.15rem;
	min-width: 0;
}

.pfk-as-public-support__file-name {
	font-size: 0.875rem;
	font-weight: 650;
	line-height: 1.3;
	overflow-wrap: anywhere;
}

.pfk-as-public-support__file-size {
	color: #71717a;
	font-size: 0.75rem;
}

.pfk-as-public-support__file-action {
	flex: 0 0 auto;
	color: #171717;
	font-size: 0.8125rem;
	font-weight: 650;
	white-space: nowrap;
}

.pfk-as-public-support--thread .pfk-as-ticket-detail-composer {
	margin-top: 1.5rem;
	padding-top: 1.15rem;
	border-top: 1px solid #ececf0;
}

.pfk-as-public-support--thread .pfk-as-conv-composer__textarea {
	min-height: 7rem;
}

.pfk-as-public-support__closed {
	margin-top: 1.25rem;
}

.pfk-as-guest-ticket-main {
	max-width: 960px;
	margin: 0 auto;
	padding: 1rem;
}

.pfk-as-guest-ticket-body {
	margin: 0;
}

@media (max-width: 767px) {
	.pfk-as-public-support {
		padding-bottom: 2rem;
	}

	.pfk-as-public-support--thread {
		padding: 1rem 0.85rem 2rem;
	}

	.pfk-as-public-support--thread .pfk-as-ticket-detail-summary {
		padding: 1rem;
		border-radius: 12px;
	}

	.pfk-as-public-support__auth-cta {
		width: 100%;
	}

	.pfk-as-public-support__auth-link {
		width: 100%;
	}

	.pfk-as-public-support__file-card {
		align-items: flex-start;
		flex-wrap: wrap;
	}

	.pfk-as-public-support__file-action {
		width: 100%;
		margin-left: 2rem;
	}

	.pfk-as-public-support__order-callout {
		margin-bottom: 1.35rem;
		padding: 1rem 1.05rem;
		border-radius: 16px;
	}

	.pfk-as-public-support__order-cta {
		width: 100%;
	}

	.pfk-as-public-support__surface,
	.pfk-as-public-support__surface[data-pfk-as-ticket-create] {
		padding: 1.15rem 1.1rem 1.25rem;
		border-radius: 18px;
	}

	.pfk-as-public-support__guest-divider {
		margin-top: 1.25rem;
	}
}

/* Branded public Support error states (guest-facing) */
.pfk-as-public-support-error-body {
	margin: 0;
	background: #fff;
	color: #171717;
}

.pfk-as-public-support-error {
	max-width: 640px;
	margin: 0 auto;
	padding: 2.5rem 1.15rem 3rem;
}

.pfk-as-public-support-error__card {
	padding: 1.75rem 1.4rem;
	border: 1px solid #e5e7eb;
	border-radius: 14px;
	background: #fff;
	text-align: center;
}

.pfk-as-public-support-error__title {
	margin: 0 0 0.75rem;
	font-size: 1.35rem;
	font-weight: 700;
	line-height: 1.3;
	color: #171717;
}

.pfk-as-public-support-error__message {
	margin: 0 auto 1.5rem;
	max-width: 28rem;
	color: #5f6368;
	font-size: 0.975rem;
	line-height: 1.6;
}

.pfk-as-public-support-error__actions {
	display: flex;
	flex-wrap: wrap;
	justify-content: center;
	gap: 0.65rem;
}

.pfk-as-public-support-error__cta {
	display: inline-flex;
	align-items: center;
	justify-content: center;
	min-height: 2.5rem;
	padding: 0.55rem 1rem;
	border-radius: 10px;
	font-size: 0.875rem;
	font-weight: 650;
	line-height: 1.2;
	text-decoration: none;
}

.pfk-as-public-support-error__cta--primary {
	border: 1px solid #171717;
	background: #171717;
	color: #fff;
}

.pfk-as-public-support-error__cta--primary:hover,
.pfk-as-public-support-error__cta--primary:focus {
	background: #000;
	color: #fff;
	text-decoration: none;
}

.pfk-as-public-support-error__cta--secondary {
	border: 1px solid #171717;
	background: #fff;
	color: #171717;
}

.pfk-as-public-support-error__cta--secondary:hover,
.pfk-as-public-support-error__cta--secondary:focus {
	background: #fafafa;
	color: #171717;
	text-decoration: none;
}

@media (max-width: 767px) {
	.pfk-as-public-support-error {
		padding: 1.5rem 0.9rem 2.25rem;
	}

	.pfk-as-public-support-error__card {
		padding: 1.35rem 1.1rem;
	}

	.pfk-as-public-support-error__actions {
		flex-direction: column;
	}

	.pfk-as-public-support-error__cta {
		width: 100%;
	}
}